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Delivery & Returns


Your order will be dispatched within 24 hours of being placed.

Delivery to UK: Your order will be delivered to you  by Royal Mail 1st Class Service. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.

£4    1–3 working days

International Orders

Delivery to Europe: Your order will be delivered by your local mail service. We will send you an email upon the dispatch of your order to advise you of the tracking number, and a signature will  be required upon delivery. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.

£10     3-5 working days

Delivery to USA: Your order will be delivered by your local mail service. We will send you an email upon the dispatch of your order to advise you of the tracking number, and a signature will be required upon delivery. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on when and where your delivery can be collected.

£12    5-7 working days

Delivery to Rest of World: Your order will be delivered by your local mail service. We will send you an email upon the dispatch of your order to advise you of the tracking number, and a signature will be required upon delivery. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on when and where your delivery can be collected.

£15    5-7 working days

 

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late orders due to circumstances outside of our control. We will inform you of any unexpected delay.

TAXES AND DUTIES

All applicable customs and import duties and fees, taxes and any other charges or fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If your order does incur these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities have the authority to release or deny release of your package(s), and in rare cases, they may also delay your delivery.

CURRENCY CONVERSIONS

All prices listed on our site are in GBP Sterling, and are charged to your debit or credit card in GBP Sterling. The bank issuing your debit/credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.

RETURNS & EXCHANGES

We offer refunds or exchanges within 21 days. Please follow the instructions on the return form included in your package. Returned items must be unworn and unwashed, in their original condition and be accompanied by your returns form and a copy of your original invoice.

Unfortunately, we cannot offer free returns. We recommend that you use a postal service which insures you for the value of your package as we are not responsible for any items lost in the post. However, we will send any exchanged item out free-of-charge.

Please send returns to:

Windsor & Wales
Cornaa House
Ballaglass Glen Road
Cornaa
Isle of Man
IM7 1EJ
British Isles

You will receive your refund in the original form of payment within 7 days of receiving your return. Unfortunately, we cannot refund duties, taxes or delivery charges.